On May 14 and 15, 2012, following the release of Service Pack 0 (SP0) for Avira Version 2012, the ProActiv feature blocked legitimate Windows applications on customers’ PCs. Your Avira products should now be functioning normally. Update at 1:15 PM PST - Avira still hasn't gotten back to me, but the company has confirmed that the problem has been fixed: ProActiv Application Blocking. As already mentioned, you can either add exceptions for all your affected applications or just disable ProActiv. Update at 9:30 AM PST - Administrator Stefan Berka has posted a link to the help document on Avira's website. I have contacted Avira for more information and will update you if I hear back. I would recommend trying to get into Safe Mode, disabling ProActiv, rebooting Windows, updating the antivirus, and re-enabling ProActiv. Remember, some people can't even boot their Windows PCs. This is likely because those who now have crippled computers are finding it difficult to update Avira's antivirus software. The moderator says the update fixed the issue for him, but not everyone in the threads agrees. Avira has released an update that reportedly fixes the issue, but users are still having problems. Click Apply.Īgain, this is not a final solution. Untick the check box for "Enable Proactiv" on the right. Click Realtime Protection on the left panel and then on Proactiv.Click on the Expert mode switch at top left.This will open the Avira Antivirus configuration window. Click on File, then "New task (Run.)," type "c:\program files\avira\antivir desktop\avconfig.exe" or equivalent, and then click OK.Hit CTRL SHIFT ESC, right-click on the task bar and choose "Start Task Manager," or hit CTRL ALT DEL and click on "Start Task Manager." If you can manage to boot into Windows (try Safe Mode), here are the instructions for disabling ProActiv: If the situation is too complicated to deal, then you can disable Avira ProActiv while a final solution is not provided." As such, the moderator offered up an alternative: "Avira is analyzing and discussing this suspicious behaviour detections with high priority. Given that some users are seeing this update block almost every single executable it can find, this is a terrible workaround. Type each path (from Realtime Protection report file) in the empty field and click Add >.Go to PC Protection > Realtime Protection > ProActiv > Application Filter > Allowed.Right-click on your Avira systray icon and choose Configure Avira Antivirus Premium 2012 or Avira Internet Security 2012.Meanwhile, you should see at Realtime Protection report file the processes blocked by Avira ProActiv (Go to Avira Control Center > PC protection > Realtime Protection > Click on Display Report file). I've been a big proponent of Avira within our company, but I think that may change when it comes time to renew our license in a few months.Īn Avira forum moderator who goes by the name of marfabilis posted this solution:Īvira is analyzing and discussing this suspicious behaviour detections with high priority. Trying to support a dozen off-site users who cannot even start their computers is not much fun, that's for sure. However, the off-site users received the update, but are now unable to connect to the VPN to receive the centrally-deployed configuration update. Upon rebooting, on-site users could then log in. We quickly informed all users not to reboot, but most had done so already, or ignored our advisory.Īfter checking this forum and finding the cause of the problem (while waiting on hold with business support), we pushed out a configuration update to disable Pro-Activ. Some users managed to log in, but they could not open Outlook, Excel, or any other apps, due to them being blocked by Pro-Activ. Unfortunately, upon reboot, most users could not log in, as Pro-Activ was blocking the login process. Upon arriving at work this morning, users were greeted with an Avira update prompting them to restart their machines. The whole company ground to a standstill. This update has been pretty catastrophic. We have 100 centrally managed users at this site alone, and a dozen users we support on the road. Our enterprise uses Avira's Business Bundle extensively.
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